Frequently Asked Questions
Everything you need to know about your LVAD Gear experience.
How do I know which size to order?
We provide a detailed sizing guide on every product page. Since our gear is designed to securely hold medical equipment, we recommend measuring your chest and waist carefully to ensure a snug yet comfortable fit.
What is your return policy for medical apparel?
We accept returns on unworn and unwashed items within 30 days of delivery. For hygiene reasons, items must be in their original packaging with all tags attached to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. We also offer expedited shipping options at checkout if you need your gear more urgently.
Can I wash my LVAD Gear in a machine?
Yes, most of our garments are machine washable. We recommend using a gentle cycle with cold water and air drying to maintain the integrity of the specialized pockets and elastic supports.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that international orders may be subject to customs duties and taxes depending on your country's regulations.
Are your products compatible with all LVAD models?
Our gear is designed to be universal and compatible with major LVAD brands, including HeartMate and Jarvik systems. Check the specific product descriptions for pocket dimensions.